The Trust Equation 

This is another homage to Emotional Equations as I referred to in an earlier post. I’ve been using this equation for thinking about how we build trust within our organizations and within our relationships. And it simply comes down to a simple equation. It looks like this: 

What you actually do / What you say you’ll do

The higher the fraction, the better. If it is 1, then you really keep true to your word and people believe what you say. If it is less than one, that’s a different story. The lower the fraction, the lower the value of your word. Understanding this balance is key. People are always comparing what you say with what you do. They might not track it in a formal way with an equation, but they’re still doing it. That’s why even on a Friday evening, I’m keeping my word and making sure I get my daily post in. Even if the trust building is with myself and no one in particular.

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