How many people truly speak their mind?
How many people give it to you ‘straight’?
How many will tell you politely, you have a booger hanging out of you left nostril?
It’s hard to put a value on when someone actually tells you an actionable truth. When it happens to me personally, I always say thank you. Even for the small things. Why? Because I want to create an environment where people feel like speaking the truth. That space has to be created, it doesn’t always come about naturally. If you want to see any change—in your company, family, relationship—say something. Take the first step. That’s my definition of empathy.